Page Last Updated Oct 2, 2017
If you live in Canada, Puerto Rico, Alaska or Hawaii, you need to call for rates and/or duties. No FPOs or APOs due to the size of the boxes. We use Fedex Ground for all US shipments, and most Canadian shipments. If you live in Hawaii or Alaska, email us as we can generate a shipping quote and invoice using Pay Pal, making it easier to make payments. We are on Eastern Time, North Carolina. Please note that damage in shipment is rare and our policies are covered on our Warranty page.
Shipping times are usually 1 to 2 business days from the date you place your order. Each order must be hand packed, and they are glass, so very special handling and packaging must be used. The prices shown here including handling and 100% insurance (48 states only), so there are no added fees. Insurance is provided by Solacure so damaged shipments should be accepted, and a claim made by calling Solacure directly at 1-800-600-8118.
Please note, shipping isn't cheap, we understand this. UPS/FedEx do not charge by the pound on glass tubes, they charge by "dimensional weight", ie: by the cubic foot of box, so a 5 pound box of 4 lamps is charged like it weighs 22 pounds. In order to package your lamps safely, it requires larger packaging than you might expect. There isn't anything we can do about that. As soon as your item ships, you will get an email from Fedex, with your tracking info. Since our business is just a few miles from a Fedex hub, our turn around time is fast: 1 to 5 business days nationwide.