Shipping Rates and Policies
Page Last Updated Apr 4, 2017
If you live in Canada, Puerto Rico, Alaska or Hawaii, you need to call for rates and/or duties. No FPOs or APOs due to the size of the boxes. We use Fedex Ground for all US shipments, and most Canadian shipments. If you live in Hawaii or Alaska, email us as we can generate a shipping quote and invoice using Pay Pal, making it easier to make payments. We are on Eastern Time, North Carolina.
When you are ordering lamps and ballasts, we only charge you the price for the lamps, so you shouldn't combine shipping rates here, just use the higher of the two that fits your order. Also note that the prices shown here including handling and 100% insurance, so there are no added fees. Insurance is provided by Solacure so damaged shipments should be accepted, and a claim made by calling Solacure directly at 1-800-600-8118.
Please note, shipping isn't cheap, but we've been shipping 4 and 6 foot glass tubes for 30 years and have special packaging that guarantees it will arrive in perfect shape, and FedEx doesn't charge by the pound on glass tubes, they charge by "dimensional weight", ie: by the cubic foot of box, so a 24 pound box is charged like it weighs 44 pounds. There isn't anything we can do about that. As soon as your item ships, you will get an email from Fedex, with your tracking info. Since our business is just a few miles from a Fedex hub, our turn around time is fast: 1 to 7 days nationwide.